Your Timely account has two layers of structure:
- Organization (org) — your business. One per Timely account. The org owns your subscription, your plan, your billing, and everything underneath.
- Location — a place where work happens. Most single-store businesses have one. Multi-location ones have one per branch.
Why locations matter
Each location has its own:
- Roster of employees
- Schedule grid for the week
- Time-off period list
- Timezone and week start preference (Sunday or Monday)
- Break policy assignment
So if you've got three coffee shops, each has its own schedule and its own staff list — but they share one org-wide subscription, one set of tags, one set of schedule rules (which can be scoped to specific locations).
How many locations can I have?
| Plan | Locations |
|---|---|
| Starter | 1 |
| Pro | Up to 5 |
| Business | Up to 20 |
| Enterprise | Unlimited |
Adding a location
Settings → Locations → "Add location". Set the name, timezone, and week-start preference. The first time you add a location you'll also pick its default break policy — the org gets a "deduct breaks" policy seeded automatically, but you can swap it out per location.
Multi-location switching
Owners and managers with multi-location access see a location picker in the top-left of the dashboard sidebar. Switching changes everything page-wide: schedule, team, time off, analytics. The picker remembers your selection across sessions.
If you only see one location, you have access to one — either the org has just one, or your role only assigns you to one. (Owners always see all locations.)
Per-location overrides
A few things can be set at the location level, overriding the org default:
- Break policy — different state-law requirements per branch
- Timezone — for calendar feed accuracy
- Week-start preference — Sunday vs Monday
Tags, schedule rules, employees, and SMS templates are org-level — they apply everywhere unless you scope them down (e.g., a rule can be limited to "Location: Downtown" only).